Privacy Policy — demo77

Section 1 Introduction

demo77 ("we", "us", "our") operates the online betting platform at https://demo77.cam (the "Platform"). We are committed to respecting your privacy and protecting your personal information in accordance with internationally recognized data protection principles.

This Privacy Policy applies to all personal data collected through the Platform, including data provided during account registration, depositing, withdrawing, placing bets, contacting customer support, and participating in promotions.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the Platform.

Section 2 Definitions

For the purposes of this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, address, email address, telephone number, payment details, IP address, and gameplay data.
• "Processing" means any operation performed on Personal Data, including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Subject" means the individual to whom Personal Data relates — in this context, you, the player.
• "Data Controller" means the entity that determines the purposes and means of Processing Personal Data — in this context, demo77.
• "Third Party" means any natural or legal person, public authority, agency, or body other than the Data Subject, the Data Controller, and persons who are authorized to process Personal Data under the direct authority of the Data Controller.

Section 3 Data Controller

demo77 is the Data Controller responsible for the Processing of your Personal Data. For any questions, concerns, or requests regarding your Personal Data, you may contact us at:

Section 4 Personal Data We Collect

demo77 collects Personal Data from you in several ways. The types of data we collect include:

4.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact customer support, you provide us with the following categories of Personal Data:

• Identity Data: Full legal name, date of birth, gender, nationality, and copies of identity documents (KTP, passport, driver's licence) submitted during KYC verification.
• Contact Data: Email address, telephone number, residential address.
• Financial Data: Bank account details, e-wallet account identifiers, payment transaction history, deposit and withdrawal amounts.
• Account Data: Username, password (stored in encrypted form), account balance, transaction history, bonus history, gameplay history, communication preferences.
• Communication Data: Records of communications with our customer support team, including live chat transcripts, emails, and WhatsApp messages.

4.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical data:

• Device Data: Device type, operating system, browser type and version, screen resolution, device identifiers.
• Usage Data: IP address, login timestamps, session duration, pages viewed, games played, bets placed, clickstream data, referral source.
• Location Data: Approximate geographic location derived from your IP address (city and country level).
• Cookie Data: Information collected through cookies and similar tracking technologies (see Section 9 for details).

4.3 Information from Third Parties

We may receive limited Personal Data about you from third parties, including:

• Payment Providers: Confirmation of successful or failed transactions, fraud screening results.
• Identity Verification Services: Results of identity document verification checks conducted during the KYC process.
• Game Providers: Gameplay session data, game outcomes, and RNG (Random Number Generator) logs for games supplied by third-party studios.

Section 5 How We Use Your Personal Data

demo77 Processes your Personal Data for the following purposes:

5.1 Service Provision

• To create, maintain, and manage your player account;
• To process deposits, withdrawals, and other financial transactions;
• To provide access to games, sports betting markets, and live casino features;
• To credit bonuses, process promotional offers, and manage loyalty programmes;
• To respond to customer support enquiries and resolve disputes.

5.2 Legal and Regulatory Compliance

• To verify your identity, age (21+ requirement), and address in accordance with KYC and AML (Anti-Money Laundering) obligations;
• To prevent, detect, and investigate fraud, money laundering, collusion, bonus abuse, and other prohibited activities;
• To comply with applicable gambling regulations and licensing conditions;
• To respond to lawful requests from law enforcement, regulatory authorities, and courts.

5.3 Platform Security and Improvement

• To monitor and analyze usage patterns to detect suspicious behavior, system abuse, and security threats;
• To conduct risk assessments and implement fraud-prevention measures;
• To improve the functionality, performance, and user experience of the Platform;
• To test new features and optimize our services.

5.4 Marketing and Communication (With Your Consent)

• To send promotional emails, SMS messages, or push notifications about bonuses, new games, and special offers (you may opt out at any time);
• To personalize content and recommendations based on your gameplay preferences;
• To conduct player surveys and gather feedback on our services.

Section 6 Data Sharing & Disclosure

demo77 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. However, we may share your Personal Data with the following categories of recipients for the purposes described in Section 5:

6.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that facilitate deposit and withdrawal transactions (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja).
• KYC/AML Verification Services: Identity verification and fraud-screening providers that help us comply with regulatory obligations.
• Game Providers: Software studios that supply games to the Platform (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and others).
• Hosting and Infrastructure Providers: Cloud storage and server hosting providers that store and process data on our behalf.
• Customer Support Tools: Live chat, email, and ticketing systems used to communicate with players.

All service providers are bound by confidentiality obligations and are permitted to use your Personal Data only as necessary to provide their services to demo77.

6.2 Legal and Regulatory Authorities

We may disclose your Personal Data to law enforcement agencies, regulatory bodies, courts, or government authorities when:

• Required to do so by law, court order, or legal process;
• Necessary to investigate suspected fraud, money laundering, or other illegal activity;
• Necessary to enforce our Terms & Conditions or protect the rights, property, or safety of demo77, our players, or the public.

6.3 Business Transfers

In the event that demo77 is involved in a merger, acquisition, reorganization, or sale of assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on the Platform.

6.4 With Your Consent

We may share your Personal Data with third parties not covered above if you provide explicit consent to do so.

Section 7 Data Security

demo77 takes data security seriously and implements industry-standard technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction.

7.1 Technical Safeguards

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
• Secure Data Storage: Personal Data is stored on secure servers with access restricted to authorized personnel only.
• Password Security: Player passwords are stored in hashed and salted format and are never visible to demo77 staff.
• Firewall Protection: Our systems are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Independent security audits are conducted periodically to identify and remediate vulnerabilities.

7.2 Organizational Safeguards

• Access Controls: Access to Personal Data is granted on a need-to-know basis and is logged for audit purposes.
• Staff Training: All demo77 employees and contractors receive regular training on data protection and security best practices.
• Data Breach Response: We maintain an incident response plan to promptly address any data breach and notify affected individuals as required by law.

Section 8 Data Retention

demo77 retains your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

8.1 Active Accounts

While your account remains active, we retain all Personal Data necessary to provide our services, including identity data, financial data, and gameplay history.

8.2 Closed Accounts

Upon account closure (whether initiated by you or by demo77), we will retain certain Personal Data for the following periods:

After the applicable retention period expires, we securely delete or anonymize your Personal Data so that it can no longer be attributed to you.

8.3 Inactive Accounts

If your account remains inactive (no login or transaction) for 12 consecutive months, we may contact you to confirm whether you wish to keep your account active. Accounts inactive for 24 consecutive months may be closed and Personal Data deleted in accordance with the retention schedule above.

Section 9 Cookies & Tracking Technologies

demo77 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. Cookies allow the website to recognize your device on subsequent visits and remember your preferences.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as login, account authentication, and secure transactions. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous information about how visitors use the Platform, such as which pages are most visited and whether users encounter error messages. This data helps us improve the Platform's performance.
• Functionality Cookies: Remember your preferences (e.g., language, region, display settings) to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These cookies may track your browsing activity across different websites.

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to reject all cookies, accept only certain cookies, or notify you when a cookie is being set. However, if you disable essential cookies, some features of the Platform may not function properly.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org (reference only; not an actual link on this site).

Section 10 Your Data Protection Rights

Under applicable data protection laws, you have the following rights with respect to your Personal Data:

10.1 Right of Access

You have the right to request a copy of the Personal Data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

10.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete Personal Data. You can update most of your account information directly through your account settings on the Platform.

10.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your Personal Data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may be required to retain certain data for legal or regulatory reasons (see Section 8).

10.4 Right to Restrict Processing

You have the right to request that we limit the Processing of your Personal Data in certain circumstances, such as when you contest the accuracy of the data or object to our Processing.

10.5 Right to Data Portability

You have the right to receive your Personal Data in a portable format and to transmit it to another service provider, where technically feasible.

10.6 Right to Object

You have the right to object to Processing of your Personal Data for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting customer support.

10.7 Right to Withdraw Consent

Where we Process your Personal Data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of Processing carried out before the withdrawal.

10.8 Exercising Your Rights

To exercise any of the rights above, please contact our support team via live chat, email ([email protected]), or WhatsApp (+62 811 0000 7777). We may require proof of identity before processing your request.

Section 11 Third-Party Links

The Platform may contain links to third-party websites, such as game providers, payment processors, or social media platforms. demo77 is not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to Personal Data collected by demo77 through the Platform.

Section 12 Children's Privacy

If we discover that we have inadvertently collected Personal Data from a person under the age of 21, we will delete that data immediately and close the associated account. All deposits will be returned and all bets will be voided.

If you believe that we have collected Personal Data from a minor, please contact us immediately at [email protected].

Section 13 International Data Transfers

demo77 operates internationally and may transfer your Personal Data to servers located outside of Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law.

When we transfer Personal Data internationally, we implement appropriate safeguards to protect your data, including:

• Transferring data only to jurisdictions with adequate data protection laws;
• Entering into standard contractual clauses with third-party service providers;
• Ensuring that all international transfers comply with applicable data protection regulations.

Section 14 Changes to This Privacy Policy

demo77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations.

Any changes will take effect immediately upon publication on the Platform. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your Personal Data.

If we make material changes that significantly affect your rights, we will notify you by email or through a prominent notice on the Platform before the changes take effect.

Section 15 Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

We will respond to all enquiries within 48 hours during WIB business hours.